Escalate Your IssueHere are helpful hints on some common isssues and how to escalate them:
Have you completed KYC after 2017?If you completed KYC prior to 2017, you may need to contact [email protected] and provide additional documents including Social Security Number (SSN) to comply with FinCEN recommendations.
Please refer to full KYC instructions here: CampBX Know-Your-Customer (KYC) Process
Trying to transfer more than US$2,000?FinCEN rules recommend EDD (Enhanced Due Diligence) for account transactions or transfers valued over $2,000. EDD requires additional documentation for your account, an interview with our independent Compliance auditor, and written explanation of unusual activity (if any).
Email [email protected] to kickoff EDD review for your account.
Want to refuse KYC or EDD?You have a right to refuse KYC or EDD. Please send a signed and dated KYC refusal letter to our office via USPS Certified Mail. Make sure you include your registered email address and username on the letter.
Our mailing address is "Bulbul Investments LLC, 2300 Holcomb Bridge Rd, Ste 103 #291, Roswell, GA - 30076".
Something Else?Please leave us a detailed message at (412) 897-3700 regarding your issue. Make sure you include your username and email address in the voice message. Appropriate member of our team will reach out to you within 5 business days.